The Community role is an opportunity for an analytical, empathetic community-oriented thinker to spend their days shaping how the world's top founders and operators in startups interact and share their knowledge with each other. As part of this role, you will foster the existing community and develop new community and founder led initiatives.
The Community manager is responsible for five primary efforts:
- Founder research efforts that enhance internal empathy for Surge and Peak XV founders and highlight opportunities to serve founders more effectively.
- Founder journey and experience management during partnership with Surge and Peak XV. This starts with new founder onboarding experience and continues through key touch points and milestones along the way.
- Work with/support content lead to design and execute exclusive company design programs and curriculum that help early and growth stage founders build enduring companies.
- Strategy and execution around key relationship building and networking programs for founders.
- Founder adoption of proprietary products and community building programs.
WHY THIS ROLE IS UNIQUE:
Peak XV's community and programs team is responsible for end to end design and management of Peak XV’s founders’ learning programs to help develop the next generation of great entrepreneurs, and loyalty programs to strengthen the Peak XV founder community. We are seeking a strategic thinker, diligent executor and passionate community builder to lead Founder Communities. This role reports to the CMO.
- Surge Community - The role will be deeply plugged into our community of founders and the Surge team and shape how founders connect with and learn from each other
- Build A Product - Content and Community is central to the Surge experience. Your work has a big impact on the Founder experience all through Surge. You will work with a cross-functional team to build an impactful needle-moving product, vs building content as a side note.
- Insider View: You will learn from the best VC leaders, founders from across multiple companies, and become the Subject Matter expert in some topic verticals in a short period of time
- Deepen Your Knowledge - One of the best ways to learn something is to explain it. You will have the opportunity to own the development and success of a Surge module that has a deep impact on a founder's company building journey. That will include core program material, case studies, examples, workshops. This is also an interesting way to get an inside view of leading tech companies across the globe.
WHAT YOU'LL DO:
Here's the high-level of what we're looking for:
- 50% a strategic systems thinker who can build community guardrails, decide what and how to measure founder engagement, hire/train/manage coaches/TAs, design communities within and across courses covering a range of topics and student personas, make process improvements that systematically increase the quality of student engagement
- 50% a hands-on community manager who likes getting founders pumped about the curriculum, connecting founders with one another, moderating conversations, interacting closely on a daily basis with different stakeholders (instructors, students, TAs), conveying enthusiasm via writing (Slack, forums).
Maintain and grow the Peak XV community of founders:
- Collaborate with internal Investor, Product and Experience teams to design, build, operationalise and execute programming that meets founder needs
- Drive, manage and improve current founder program initiatives, including:
- Onboarding and ongoing founder support
- Research and insights
- Learning and skill building programs and experiences
- Networking and relationship building experiences
- Adoption of Peak XV's founder app and other digital products
- Marketplace onboarding and reporting
- Proposing new initiatives based on program and founder needs
You have:
- Project management ability because you’ll manage tight deadlines and a high volume of courses- Empathy, professionalism, and warmth because you’ll be the primary touchpoint with a variety of stakeholders
- Writing skills because written communication will be your primary medium- Healthy sense of paranoia because it’s a high stakes environment
- Responsive and excited about the “always on” aspect because you’ll help founders, teams, and speakers in real-time
- Analytical mindset because you’ll be experimenting to optimize founder engagement, retention, and satisfaction
- Affinity and sincere interest in helping founders and emerging technology companies
- Ability to build connection, respect and value among individuals with different background, skillsets and perspectives
- Strong end to end program manager with high intellect, maturity and presence
- Creative problem solver, excels at executing and adapting plans for effectiveness
- Agile, detail-oriented, hardworking, focused, good at prioritization
- Self-starter who is curious, eager to ask questions and seek input
- Experience doing customer research, both qualitative and quantitative.
- Team player who rolls up their sleeves to get things done and collaborates well.
- Excellent verbal and written communicator
- Bonus points: Past experience at an early stage start-up or running a small business
